Frequently Asked Questions
Here are some of the most common questions!
Get to know us
Who is Reuseit?
Reuseit provides services for reusing computers, mobile phones, and other IT-related products. Our vision is to create the conditions needed to reuse IT equipment for as long as possible. We do this through a circular model where our customers get more value for their money, their data is handled securely, and they contribute to a more sustainable environment. We make it easy, secure, and sustainable. We are Reuseit.
Since March 2021, Reuseit has been part of Elanders AB (publ). The group has over 7,000 employees and operations in around 20 countries across four continents. Throughout the journey, Reuseit has stayed true to the business idea that has been there since the start in 1988: through reuse, we help our customers consume IT equipment in a smarter way.
What does it mean when a product is “refurbished”?
A product being refurbished means it has been used before but has then gone through a thorough inspection where it is tested, cleared of previous data, and, when necessary, repaired or fitted with replaced parts so it works fully again. The product therefore meets established quality requirements and is often sold at a lower price than new, with a warranty—making it a safer option than buying second-hand from a private individual.
Why should you buy used?
Buying used is a smarter and more sustainable choice. By reusing products, the need for new production is reduced—saving resources and energy and lowering CO₂ emissions. At the same time, used and refurbished products are usually significantly cheaper than new ones, even though they work just as well and are often sold with a warranty. This gives you better value for money while supporting a more circular economy and reducing electronic waste.
Do the products come with a warranty?
Do the products come with a warranty?
Yes, all our products are delivered with at least a 12-month warranty. The warranty gives you extra peace of mind and ensures the product works as it should—so you can buy used and refurbished technology confidently.
How old are the products you sell?
How old are the products you sell?
Most products sold on reuseit.se are relatively new—typically around 1–3 years old—although both slightly older and newer devices may appear in the assortment. There are also products in the premium segment that have barely been used, such as demo units, as well as completely new products in the original box.
What condition are the used products in?
The used products sold on reuseit.se are thoroughly tested, inspected, and refurbished before being listed for sale. This means the product works fully regardless of cosmetic condition, although it may show signs of use—these are clearly graded so you know what you are buying.
The products are categorized into the following conditions:
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Okay: Fully functional but with clear signs of wear, such as deeper scratches, dents, or marks.
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Good: Fully functional with visible wear and usage marks, such as superficial scratches, but no cracks.
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Very good: Lightly used product with very small signs of use, few or no scratches/marks.
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Like new/PREMIUM: Completely new and unused products, such as demo units or devices in the original box.
All products have therefore undergone a technical inspection where functionality and components are checked and, when necessary, repaired or replaced—so the product works as intended, even if the exterior may show normal signs of use.
What payment methods do you offer?
Reuseit.se offers several convenient and secure payment methods for both private customers and business customers. As a private customer, you can pay by card, Swish, or Apple Pay for a fast and easy checkout. You can also choose invoice or installment payment via Klarna, which makes it possible to pay immediately or after delivery.
For business customers, it is possible to pay by invoice via Billie. Your company goes through a credit check and, if approved, receives an invoice that is paid after delivery. The invoice is sent to the company by email and can be managed in Billie’s buyer portal, making payment both flexible and secure.
What is your return policy?
At Reuseit, we offer 30 days of open purchase and free returns. To make returns easier, we include a return address label. Please contact our support department to obtain a valid return number—so we can handle the return in the best possible way.
How do you transfer data?
When you upgrade from an Apple iPhone to a new one, you will probably also want to transfer all of your data. This includes apps, settings, and other valuable files stored on your device or in the cloud.
Below we describe three different methods you can use to do this. None of these require installing additional software or third-party apps—you can use Apple’s own reliable methods and apps instead.
1. Transfer your iPhone data with Quick Start
For this method, you need both the old and the new iPhone. Make sure both devices have sufficient battery charge.
- Place the two iPhones close to each other and make sure Bluetooth is turned on on the old iPhone.
- Turn on the new iPhone and tap “Continue” when a prompt appears on the screen of your old iPhone.
- After tapping “Continue,” an animation will appear on the new iPhone. Use the camera on the old iPhone to scan the animation. This will connect the two devices.
- The new iPhone will then ask for your passcode. Enter the passcode and your Apple ID. At this point you can also set up Face ID.
- After entering your Apple ID, choose “Transfer from iPhone” and wait for the transfer to complete. You can also choose to transfer from iCloud or another option. Keep the two iPhones close to each other during the entire transfer.
- Done!
2. Upgrade to a new iPhone with iCloud
To use iCloud to transfer your data, you first need an up-to-date iCloud backup of your old iPhone. Check out our blog post to learn how to back up your iPhone.
This method also requires that you restore your iPhone so you can enter the setup phase. Read more about how to restore the phone here. You do not need to worry about this if your iPhone has not been set up yet.
- After backing up your old iPhone to iCloud, turn on your new iPhone.
- Continue the setup process and connect the new iPhone to Wi-Fi.
- In the “Apps & Data” screen, choose “Restore from iCloud Backup” and sign in to iCloud.
- Select the backup you want to restore and wait until it finishes.
- Done!
3. Transfer data from your old iPhone using iTunes
Finally, you can transfer data from an old iPhone to a new one by using iTunes and your computer. Always make sure you are using the latest version of iTunes—this applies to all other apps and software as well.
As with method 2, you need a backup of your old iPhone to use iTunes. Read more about creating a backup with iTunes here. To use this method, you may need to restore your iPhone if it has already been set up.
- After backing up your old iPhone to iTunes, turn on your new iPhone and continue the setup process.
- In the “Apps & Data” screen, choose “Restore from Mac or PC” and connect your iPhone to your Mac or PC with a USB cable.
- Open iTunes on the computer and locate your new device in the upper-left corner.
- Select “Restore Backup” and choose the backup you want to restore.
- Wait until the backup is finished.
- Done!
Summary: Three ways to transfer data to your new iPhone
You should now be able to transfer data from your old iPhone to a new one using Quick Start, iCloud, or iTunes. The great thing about using any of these methods is that none of them require unsafe software or third-party apps. You’ll also be able to back up your device, which is a smart thing to do regularly—either locally on your computer or in the cloud.
Which iOS version can my iPhone run?
You can easily check this on Apple’s website:
https://support.apple.com/sv-se/guide/iphone/iphe3fa5df43/ios
Find a used iPhone that suits you
With us, you’ll find a wide selection of used smartphones from leading brands like Apple and Samsung at a great price. All our products go through strict testing—so we can deliver the highest possible quality to you as a customer. Plus, 12 months of warranty is included. Today, the mobile phone plays a central role in most people’s lives—both privately and professionally. For some, the smartphone is even more important than a computer, so choosing the right model is naturally important. The most important choice when selecting a used smartphone is the operating system, but you should also consider screen size, battery life, performance, and storage. What you need depends on what you plan to use the phone for.
Software and license included
The price always includes a pre-installed operating system with a license, so you can use the computer immediately upon delivery.
What applies to battery capacity?
We guarantee at least 70% battery health on all our devices with a warranty period of 3 months (for mobile phones we guarantee at least 80% battery health). If a hardware component breaks during the warranty period, you have the right to have that part repaired/replaced, or the entire device/product will be replaced with an identical or equivalent one. Damage caused by external impact and cases that our technicians consider self-inflicted or due to user error are not covered by the warranty.