Terms and policy

Warranty, service and IT support

Through our IT support, we offer service from our experienced staff who help you if you have questions or encounter problems that need to be addressed. Reuseit always offers 12 months’ warranty and free service and support on used computers and peripherals.

What is included in your warranty?
We always provide at least 12 months’ warranty on hardware, except batteries which have a three (3) month warranty. If any hardware component breaks during the warranty period, you have the right to have that part repaired/replaced, or the entire computer/product is replaced with an identical or equivalent one. Faults due to external impact, and which our technicians consider self-inflicted or user error, are not covered by the warranty.

The product warranty applies when:
The problem is reported during the warranty period.
A valid receipt/invoice copy is attached.
The product does not have damage/defects or other faults not covered by the warranty.
The product arrives to us undamaged.

The product warranty does not apply when:
The problem is related to software.
Negligent handling (damage, defects and similar).

Fault report
To most easily report a return or complaint case, you fill out the form and send it to us. We help you whether your computer is broken or has become slow. Reuseit support also offers help with common software issues, virus removal, computer settings and important system updates. We turn problems into solutions. Our experts are here to help you. If you send in a computer, it may be a good idea to back up all files and data you wish to keep, as the device may need to be reset during the repair. You also need to remove any password if the workshop needs to access the device during service.

In many cases, the problems can be solved by contacting the manufacturer directly. You can get help troubleshooting over the phone or via chat/email from the manufacturer’s experts, and possibly book service if the issue cannot be resolved remotely.

Before contacting the manufacturer, it may be good to prepare your receipt as well as model and serial number, which you can find on your receipt or invoice.
To keep response times down, we ask you to describe as carefully as possible the issue or fault that has occurred and why you want to return or make a complaint about the product.

Opening hours: Monday – Friday 09:00–17:00
Phone: +46 470 – 70 35 00
Email: [email protected]